The Voxco Guide to Member Experience

Member experience can be described as the sum of interactions an individual has with your health plan. Several government-mandated surveys like CAHPS and HEDIS aim to determine the Patient Experience at a healthcare facility or the member experience with healthcare plan providers. 

The problem with these surveys is that organizations tend to stick to their realm in an almost robotic manner. In an industry where human emotion has a big part to play, this is the wrong strategy. Mandated surveys are a starting point, not the destination.

Download the guide to read three steps to enhance the member experience.