PATIENT EXPERIENCE GUIDE
The Voxco Guide to Member Experience
Member experience can be described as the sum of interactions an individual has with your health plan. Several government-mandated surveys like CAHPS and HEDIS aim to determine the Patient Experience at a healthcare facility or the member experience with healthcare plan providers.
The problem with these surveys is that organizations tend to stick to their realm in an almost robotic manner. In an industry where human emotion has a big part to play, this is the wrong strategy. Mandated surveys are a starting point, not the destination.
Download the guide to read three steps to enhance the member experience.
Improve your Member Experience with Voxco
Book a demo with our team to see how Voxco can help you
- create engaging surveys
- distribute surveys easily
- analyze survey data instantly